betmarino Privacy Policy

betmarino is a trusted online casino and betting platform in Bangladesh. We believe every user should have full control over their personal information. This privacy policy clearly explains how betmarino collects your information, why it does so, where it is stored, and under what circumstances it may be shared with third parties.

We are committed to protecting your privacy and ensure data security by following international best practices. This policy applies to the betmarino.lat website and all related services.

betmarino may collect the following types of information as needed to create your account and provide services:

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Payment details such as bKash, Nagad, Rocket, or Upay account information
• National ID or passport details for identity verification

2.2 Automatically Collected Information

• IP address and device type
• Browser type, operating system, and language settings
• Time and date of access to the platform
• Which pages were visited on the website
• Gaming activity, betting history, and transaction records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

At times, we may receive additional information about you through legitimate third-party service providers for the purpose of identity verification or fraud prevention.

betmarino uses collected information only for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To manage gaming services, bonuses, and promotional offers
• To ensure responsible gaming and prevent access by minors
• To prevent fraud, money laundering, and other illegal activities
• To provide customer support services
• To improve platform performance and resolve technical issues
• To comply with applicable laws and regulations

We do not sell your information to third parties for any commercial purpose.

betmarino follows a strict privacy policy and does not share your personal information with third parties except in the specific circumstances described below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical services. These parties may only use your information in accordance with our instructions and are required to follow their own privacy policies.

4.2 Legal Obligations

We may be required to provide relevant information to the appropriate authorities due to court orders, government directives, or legal obligations.

4.3 Fraud Prevention

Limited information may be shared with specialist organisations for the implementation of anti-money laundering (AML) policies and fraud prevention.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred, though the protections under this policy will remain in place.

betmarino uses industry-standard technology and processes to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Secure Server Infrastructure: Information is stored in secure data centres.
• Access Controls: Only authorised personnel have access to the information they need.
• Regular Security Audits: System security is reviewed on a regular basis.
• Password Protection: All passwords are stored in hashed form, never in plain readable text.

While we strive to maintain the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. Keeping your account password confidential is your responsibility.

Cookies and similar technologies are used on the betmarino website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Help improve services by analysing how the site is used.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

betmarino retains your personal information only for as long as necessary:

• All information is retained while your account is active.
• After an account is closed, certain information may be retained for a defined period as required by legal obligations.
• Financial transaction records are retained in accordance with regulatory requirements.
• Fraud prevention data may be retained for a longer period as needed.

As a user of the betmarino platform, you have the following rights:

8.1 Right of Access

You can find out at any time what information betmarino holds about you. Submit a request via live chat or email.

8.2 Right to Rectification

You have the right to request correction of any inaccuracies in the information stored about you.

8.3 Right to Erasure

In certain circumstances (such as closing your account), you may request deletion of your information, though some data may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to opt out of marketing communications at any time.

8.5 Data Portability

Where technically feasible, you may request that your information be provided in a structured, commonly used format.

betmarino is intended for individuals aged 21 and over only. We do not knowingly collect any information from minors. Through our identity verification process, we ensure that only adults use the platform.

If we become aware that information has been collected from a minor, that account will be closed immediately and the information will be deleted.

In some cases, your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that your information is protected to a standard equivalent to that of this policy.

The betmarino website does not contain links to any third-party websites. However, during payment processing you may be directed to services provided by bKash, Nagad, Rocket, or Upay. Those organisations have their own privacy policies, and betmarino is not responsible for how they manage your information.

betmarino reserves the right to update this privacy policy as needed. If any significant changes are made, we will provide a notice on the platform. Continued use of the platform after a policy change will be considered acceptance of the updated policy.

The date of the most recent update is noted at the top of this page. We recommend reviewing this page regularly.

betmarino does not knowingly collect sensitive personal information such as health data, religious beliefs, or political opinions. If a user voluntarily provides such information (for example, in the context of responsible gaming support), it will be handled with strict confidentiality and used only for the purpose of providing that support.

Some processes relating to fraud detection and risk assessment may be carried out through automated methods. You have the right to appeal against such automated decisions and may request human review where necessary.

To exercise any of your rights under this policy or for any questions relating to privacy, please contact us. We will process all valid requests as promptly as possible.